Privacy Policy
Privacy Policy – Leo Packers and Movers
Last updated: September 2026
At Leo Packers and Movers, we move your boxes, not your trust. This Privacy Policy explains, in plain Indian English, how we collect, use, store and protect the personal information you share with us when you visit leopackers.co.in, request a quote, or book any of our relocation services.
We are an IBA-approved, government-authorised packers and movers company operating from Sector 26, Chandigarh, with a Pan-India service network. Handling your household goods safely is our job. Handling your personal data responsibly is our promise.
By using our website or contacting us for home shifting, office relocation, car and bike transportation, warehousing, or domestic relocation services, you agree to the practices described below. If something here doesn’t sit right with you, please write to us before you proceed — we’d rather clear the air than leave you guessing.
Information We Collect
We only collect what we genuinely need to plan and execute your move. Nothing more.
Information You Give Us Directly
When you request a free quote, call our helpline, or fill our contact form, we may collect:
- Your name and contact number
- Email address
- Pickup and delivery addresses
- Moving date and type of service required
- Inventory details of items to be shifted (only when needed for quoting or insurance)
We collect this because a moving company that doesn’t know your address is not much of a moving company.
Information Collected Automatically
Like most websites, ours also gathers basic usage data through standard analytics tools. This includes your browser type, device information, IP address, pages visited, and time spent on the site. This data is anonymous and helps us understand which pages are useful and which need fixing.
How We Use Your Information
We use your information strictly to:
- Prepare accurate moving quotations
- Schedule and coordinate packing, loading, and transportation
- Communicate updates about your booking
- Respond to queries, complaints, or feedback
- Improve our website and services based on genuine usage patterns
We do not use your details for unrelated marketing spam. Nobody enjoys twelve emails a day, least of all us.
Sharing of Information
Leo Packers and Movers does not sell, rent, or trade your personal information to third parties for their marketing purposes. Full stop.
We may share limited information with:
- Transport and logistics partners, only when required to complete your move
- Insurance providers, if you opt for goods-in-transit insurance
- Government or legal authorities, only when required under Indian law
Every partner we work with is expected to treat your data with the same care we do.
Cookies and Website Analytics
Our website may use cookies — small text files stored on your device — to improve your browsing experience and understand website traffic. Cookies do not identify you personally. You can disable cookies through your browser settings at any time; the website will still work, though some features may load a bit slower.
How We Protect Your Data
We use HTTPS encryption on our website and restrict access to customer data to authorised staff only. Physical documents, such as inventory sheets, are stored securely at our Chandigarh office and disposed of responsibly once no longer needed.
That said, no online system is completely risk-free. We follow reasonable and industry-accepted security practices, and we take that responsibility seriously — but we also encourage you to avoid sharing sensitive financial information over unverified channels.
Your Rights Under the DPDP Act, 2023
India’s Digital Personal Data Protection Act, 2023, gives you clear rights over your own information. As a Leo Packers and Movers customer, you can:
- Ask us what personal data we hold about you
- Request correction of inaccurate details
- Request deletion of your data once your service is complete and no legal retention requirement applies
- Withdraw consent for future communication at any time
To exercise any of these rights, simply email us at leopackerschd91@gmail.com or call +91 98151 18850. We aim to respond within a reasonable timeframe.
Children’s Privacy
Our services are meant for adults arranging relocation, not children browsing the internet. We do not knowingly collect personal data from anyone under 18. If we discover we have, we will delete it promptly.
Third-Party Links
Our website may occasionally link to external sites — a partner page, a map location, or a review platform. Once you click through, that site’s own privacy policy applies. We are not responsible for how other websites handle your information, so it’s worth a quick check before sharing anything there.
Retention of Information
We retain booking and communication records only for as long as necessary — to complete your move, resolve any disputes, and meet statutory record-keeping requirements under Indian law. After that, records are securely archived or deleted.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our services, technology, or legal requirements. The “Last updated” date at the top will always tell you when the page was last revised. We recommend checking back if you’re a returning customer.
Why This Matters to Us
Frankly, moving house is stressful enough without also worrying about who has your phone number. Our reputation as an IBA-approved mover with over 15 years of service didn’t come from cutting corners on trust. It came from doing the boring, responsible things — locking down data, training staff, and answering the phone when you call — consistently, move after move.
Frequently Asked Questions
Does Leo Packers and Movers sell customer data?
No. We never sell, rent, or trade your personal information to third parties.
Can I ask Leo Packers and Movers to delete my data?
Yes. Email or call us, and we will process your request in line with the DPDP Act, 2023, subject to any legal retention requirements.
Does this policy apply to all Leo Packers and Movers locations?
Yes. It applies across our Pan-India network, including Chandigarh, Panchkula, Mohali, Zirakpur, Ludhiana, and all other cities we serve.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, reach out:
Leo Packers and Movers Plot No. 34, Cabin No. 4, Near Durga Nursery, IT Park Road, Sector 26, Chandigarh – 160026 Email: leopackerschd91@gmail.com Phone: +91 98151 18850